A few suggestions to remind us of some of the important things in Life... the illustrations and the captions are from the book "Be happy - A little book to help you live a happy life." by Monica Sheehan.



Which phrases make you particularly think of CHANGE ... and especially how to lead/manage it?

Final Presentation (Prezi)

Below is the link to the Prezi presentation that closed our Change Management class. These are really the KEY items it would be good to understand and remember.


http://prezi.com/ruwuopm9yu1k/eis-simulation-insights-models/

The presentation is also embedded below.

EIS Simulation - Insights & Models on Prezi

Change processes: Major traps

• Lack of top management commitment

• Lack of strong, credible leadership

• Underestimation of the “Not Invented Here” syndrome

• Late involvement of key implementers

• Underestimation of changes in informal power structure

• Widespread use of authority (“directives”) as the key implementation tactic

[Definitions] Adopter Categories

Click on the image below to see it larger!

The timing of the tactics in the EIS

EIS Simulation: Major traps

• Poor allocation of time and other resources

• Blindness to process dynamics

• Inappropriate use of change tactics

• Limited information gathering

• Underestimation of informal networks

Adopter Categories

There are five (5) categories of adopters: innovators, early adopters, early majority, late majority, and resisters (or "laggards" as Rogers calls them).


A good article that shows more detail is here.

The Tipping Point

Gladwell defines a tipping point as "the moment of critical mass, the threshold, the boiling point."

An easy-to-remember image ...

Information on Gladwell's book is here.

The Knowing Doing Gap

 One definition of insanity is “doing the same things and expecting different results.”

As change agents you must find the ways to "bridge" the gaps of CONFIDENCE and MOTIVATION!


And excellent article (outlining 16 things we can do to "make things" happen) is here.


The original article by Jeffrey Pfeffer and Robert I. Sutton (Harvard Business School Press 2000) is here.


Finally, as to WHY we often fall into this gap please read this article here.

Epidemic Diffusion

See also this article on social network analysis here.

black: opinion leaders
violet: influenced
green: uninfluenced
grey: undecided

[Definition] Change Agent

A Change Agent is defined as a person who leads change within the organization, by championing the change, and managing and planning its implementation. The role can be official or voluntary; must be representative of the user population, understand the reasoning behind the change, and help to communicate the excitement, possibilities, and details of the change to others within the organization.


And certain KEY skills are needed to successfully lead change. An example:

Insights

"A moment's insight is sometimes worth a life's experience."

Take a few minutes, before Wednesday's class session on 9 Februrary, to view this short presentation on how you can generate insights.

Credits: mickstravellin

"insight" en français ici

[TOOL] What's a (Pearltrees) team?

Take a look at: http://blog.pearltrees.com/?page_id=11307 for a clear, concise explanation of what a team is (on Pearltrees) and, especially, HOW TO JOIN one.

[TOOL] SlideShare

SlideShare 101

View more presentations from Amit Ranjan

Presentations ...

How to Share Google Docs

Death by PowerPoint

Death by PowerPoint

View more presentations from Alexei Kapterev

[TOOL] Pearltrees - How to use it?

[TOOL] Pearltrees - Introduction

Pearltrees is an app that allow you to collect, curate, make connections and then share sites, blogs, articles or websites around similar ideas or concepts. Many people say they like this concept because it is such a visual interface and that it allowed the viewer to see the physical links between ideas.

[TOOL] Popplet

popplet preview from popplet on Vimeo.

Marketing Mix: you choose (4P or 7P or ...)

[NEW MISSION] How would you "sell" the EIS Simulation Workshop?

Behind the EIS Simulation - An overview of models underlying the simulation dynamics.

Please go to the link below and read the article on the different models that you encountered in the EIS simulation. 


Which of these models did you notice, which not? How would you adapt these models to a NEW version of the EIS simulation game?


https://docs.google.com/viewer?url=http://www.calt.insead.edu/eis/documents/EISSimulationUnderlyingModels.pdf

Session 3 (on 18 January 2012)

You have all played the EIS Simulation and learned a lot about what works and what doesn't work in leading change in a business (review your team presentations from session 2). 


During the simulation and, especially, afterwards in your team discussions and presentations  you have also been exposed to various concepts and "models" that affect the adoption of change, such as:

• Resistance to change (and where it comes from)
• The different categories (5) of people in relation to change (innovators, etc.)
• The four steps of adoption (from Awareness to Interest to Trying to Adoption)
• The importance of networks (and their different types)
• The process of (epidemic) diffusion (and why it is important to identify leaders/influencers early)
• The importance of the "tipping point"
• etc.

Now, in session 3 you must PREPARE as follows:

1. Individually read the article on "Behind the EIS Simulation", just click on the link here
2. As a team review the "concept map" of above article. See it here.
3. Imagine MARKETING the EIS Simulation to a specific business sector -  as a full group discuss and agree upon possible value and returns that businesses can achieve by using the EIS game (based on the models used) in a workshop (as a service or a product).
4. As a team brainstorm to WHOM and HOW you can offer and market the EIS Simulation (as a one-day workshop) to French enterprises. Be sure to consider the 4P or "Marketing Mix".
5. Each team will present their preliminary ideas for group feedback and  approval by the instructor (Mr Pietri).
6. Each team will create a work-plan for accomplishng the research, tasks and and overall project management to produce a final presentations. Students will document all their work and their key output must be posted to the group blog.
7. Students will complete their "skeleton" presentations in the time remaining.

Course Presentation - Part 2 (FR/EN)

Team RESULTS

Team FEEBACK

IAE B2B feedback 20120113

View more presentations from Jose Pietri.

Popplet overview of course

Download the EIS Simulation

Here is the link to download the EIS simulation for IAE Lyon:

Click here to download the Simulation Setup Program (ENGLISH, 2.1M)

Install it on your PC as before (described in the Users' Guide).

You can play again - just use the same password you used the first time. Good luck!

Team SCORES

Reminder of members of each TEAM

Graphic created using Cmap . Try it yourself at http://cmap.ihmc.us/. It is a quite useful tool!

Course Presentation - Part 1

Before starting the simulation ...

... please take 10 minutes to watch this video (yes, BEFORE you play the EIS simulation).
Note: Professor Angehrn is the creator of the EIS Workshop.

Course Overview

 Generally speaking we will address the area of Change Management - especially how to best lead change and innovation - via a "learning by doing approach" with first a simulation, played in teams, then some theory and, especially its application in business, and finally team presentations on student projects for adapting the EIS Simulation to French realities (with a B2B focus). 

We will use the EIS Simulation Workshop as a foundation of our work together. It is intended to help develop competencies and skills in Change Management, Organizational Behavior, Technology Management, Innovation Diffusion, Strategy, Culture and the Knowing-Doing Gap, Network Dynamics, Teamwork, etc.

That may seem like a lot to cover, BUT by approaching these learning objectives through a "serious game" approach the students will have the EXPERIENCE of living through realisticlly presented change ... and learning from their successes and failures.

Session 1 will last four hours. After a general introduction to change issues and how to play the EIS simulation (about 30 minutes) we will create teams (4 for the 20 students) and actually become change agents leading change.

Students, working in groups, are challenged to introduce an innovation in a division of the EuroComm corporation. They have up to 6 months of (simulated) time to convince as many of the 22 members of the division's management team as possible to adopt an important innovation, which in this case is an Executive Information System introduced corporate-wide to increase transparency and reporting. During the simulation, participants, operating as change agents, can choose among many different initiatives and change management tactics to meet their goal. They may gather information on the managers (the profiles, their relationships, etc.) or may take direct action to try to convince the managers and thus influence their willingness to adopt the proposed innovation.Each time participants implement a tactic, they immediately receive feedback about the impact of their decisions.
The objective is to get as many adopters as possible, overcoming different forms of individual and organizational resistance to change.This "play" part of the session will last about 2 hours in all .

Session 2 will last four hours and will take place one week later. After a review of where we are in relation to objectives and also what has worked well or not so well (and why), the teams will have prepared (in the intervening week) their analysis of their level of success, what worked or not and WHY, and especially, what the learned from the simulation regarding leading change. Each team will prepare and make a presentation (about 20 minutes) on their insights; what they learned.

A short presentation will be made on the models "embedded" in the simulation.

Next in Session 3, as a group, we will discuss and agree upon possible value and returns that business can achieve by using the EIS game (based on models used). Teams will brainstorm a specific scenario that they will chose to research, investigate and prepare as a model of HOW the EIS Workshop can be offered and marketed to French organizations. Each team will present their preliminary ideas for group feedback and instructor approval. 

In Session 4 (with Mr Nidam) the teams will work out a fairly finalized work-plan for accomplishng the research, task identification and allocation and overall project management to produce final reports and presentations for the next class session.  Each team will receive instructor feedback that will allow them to modify and improve their final reports. Students will document all their work and their key output shall be posted to the group blog. Teams will now have a week to finalize their work.

In Session 5 each team will have a group presentation of their project and will also deliver their interim reports. After each presentation each team will receive instructor feedback that will allow them to modify and improve their final reports (due no more than 2 weeks later).


The final exam will be administered in Session 6

Class Dates and Locations

  DATE             TIME                      CLASS                     INSTRUCTOR     CLASSROOM
04/01/2012       14h-18h                         #1                             J .PIETRI                       265
13/01/2012       14h-18h                         #2                             J .PIETRI                       270
18/01/2012       14h-18h                         #3                             J .PIETRI                       264
26/01/2012       14h-18h                         #4                             A. NIDAM                    105
01/02/2012       14h-18h                         #5                             J .PIETRI                       269
0/02/2012         8h-11h                         )           J .PIETRI
09/02/2012         8h-11h                         #6  (final exam)         A. NIDAM                     TBA

TBA = To Be Announced Later

Welcome!

Welcome to the blog for my students in the Change Managment class at the IAE - Université Lyon 3 (Master 2 Master Marketing et Vente - B2B ) taking place in January and February 2012.

I will include information here about the class content, dates/locations, additional information about Change Management topics covered - and also links to more readings. 


Additionally, you, as participants, will be able to add your comments and contributions on here directly - I encourage you to do so.


NOTE: Lectures (and much of the class material) will be in English (with the intention of improving your level). However students can express themselves in whichever language they choose.